Is there a problem at Alexis Malcolm's Kilts?

**Drac** · 15th April 11, 06:45 AM

I wanted to get a couple pieces and they are highly recommended but I sent an email to them and it took 4 days to get an answer. So when I wanted to order something I called them (aslo had a couple questions) but 3 days, 2 voice mails and a half a dozen calls with no answer I am very hesitant to order something.

Jim

**thescot** · 15th April 11, 07:00 AM

I've heard similar complaints over the last year. I seem to remember that someone on this site reported some kind of probelm with Alexis, but I can't remember the nature.

However, given the failure you are experiencing, I would remember the caveat emptor advice and move on.

**The Thirsty Viking** · 15th April 11, 07:18 AM

I talked to Alexis the a week ago by phone. Right now they are in the middle of wedding season plus they got a commission to outfit an entire new US Army pipe and drum band, so they are pretty swamped right now.

She told me that the turn around rate is a little longer right now, but said that if I ordered now, she could have me in my new kilt by late june. So about 3 months.

You might try calling her.

**longhuntr74** · 15th April 11, 07:28 AM

apparently calling didn't work.

But now the reason of my post...

US Army Pipe band??? Tell me more!!!!!

**The Thirsty Viking** · 15th April 11, 08:14 AM

i dont know any more... thats just what she told me.

**Drac** · 15th April 11, 09:33 AM

I guess there aren't many choices than. Since what I want is military pins and they are it, my choices include -

Give up

Learning to make them myself

Wait until they are done with their more important customers

Jim

**The Thirsty Viking** · 15th April 11, 10:23 AM

Originally Posted by Drac

I guess there aren't many choices than. Since what I want is military pins and they are it, my choices include -

Give up

Learning to make them myself

Wait until they are done with their more important customers

Jim

I just called up there and she picked right up. You might try.

**Drac** · 15th April 11, 11:42 AM

Called and got an answer this time. She said they never received any of my messages.

Hope it goes well.

Jim

**tooltruckguy** · 15th April 11, 02:32 PM

I haven't spoken with her a while, but I've had great luck dealing with her. I have 4 kilts made by her and 3 custom pins, 2 kilt pins and 1 flyplaid brooch.

I hope you are able to get in touch with her.

**greenfordranger** · 15th April 11, 07:47 PM

I'm sorry to hear of this Jim as I highly recommend Alexis quite often. Everytime I've called I've spoken directly to Alexis only because she was the one who answered the phone. I have quite a few accessories & 1 tank made by their firm and couldn't be happier w/their service. The wait times were normal as far as I've experienced from others. Good luck