Frugal Corner kilt on order!

[Marshal Moroni]

Well, I too have 2 of the 16 oz kilts on order with The Frugal Corner (1 in MacPhearson Dress and 1 in Pride of Scotland). Mine are not stock as my current size disallows me from ordering off the peg.

I emailed back and forth and seemed to get pretty timely responses, one time there was a delay, but I found that the technically savy Mark, had just had some surgery and was away from his computer.

We spoke on the phone and everything was handled very politely and very completely, and very pleasantly. Of course I too am waiting the for 4 to 6 weeks (oh please let it be sooner!!!) jonesing time.

Based on my limited contact, I think something may have simply got dropped due to Mark's health issues. He is the only one to handle email and postings here.

Here's to jonesing as a group, first one to get their package wins!

Cheers,

[Kilted-Marine]

I just noticed this thread today. I am not sure if you sent email to me or Mark B.
I answer emails everyday as I check them, Phones calls I usually return with a few hours.

If we missed either or both I apoligize

I Have not received either from you.

Regardless..the Ancient Cameron is still inbound and you are one of about 12 waiting on that tartan. It is a new one for us and as may happen when we are told a box is coming in it sometimes is not what we think it will be.

If you want..we will send a refund ASAP.

Another good alternative would have been to trry sending us a private message on xmarks

[Ozman1944]

I ordered the Take 2 package on 7/8. But I reckon we need a bit of patience sometimes. I expect my package any day now, and am trying to be a brave li'l soldier. (I NEVER used to hang at the window eagerly watching for the Mail, part of me says 'get a grip!' but .........?) Imagine how happy we'll be when our Kilts finally arrive!

[pipesndrumsnun]

Great perspective, Ozman1944!

[Avonlea22]

Ok, well...I did not ask for a refund. In fact, on the voicemail I left a few days ago, I had asked what tartans you actually had in stock in my size. I really wanted to own one of your kilts after seeing so many great reviews.

So much for doing business with your company ever again. I understand that mistakes happen, but this is just poor communication amongst each of you.

[Kilted-Marine]

So now Avonlee is going to different forumns and giving us bad reviews and telling folks to be careful about purchasing from us.
Aesop had some wonderful stories ..one was about a Fox and some grapes.

He ordered Kilt, knew it was not instock, we had some deliver issues, he started posting negative concerns about us, we refunded his money.

But it seems that was not satisfactory, so now he feels he must warn everybody that we are a BAD company.

no matter how you spin it--you still end up with us giving him a refund, we did not rip him off, send him junk, or run off to vegas with his money.

All I ask is judge us by the 99.9% majority of those that have purchased from us.

I have said it before I will say it again-some folks will love us, some will hate us-

All we can do is "do our best" to "do our best"

[Shriner]

well said, mark

john

[sputnik]

As a retailer myself, I always reference the golden rules of business.

1. The customer is always right
2. If the customer is wrong, refer to rule #1

but there is a little known, unwritten third rule. . .

3. The customer is never right if they are not your customer

that being said, a retailer must acknowledge that there are those in the world that will never be satisfied with the quality of your goods or services, and therefore should never be your customer.

I look forward to one-day doing business with you.

[Mike1]

We've now heard from both sides in this matter and have determined to close the thread.