Thanks Frugal Corner

**taxdragon** · 21st September 07, 06:52 PM

Still waiting and hoping for a custom kilt ordered in the first week in June. They were nice enough to send me loaner kilt for my vacation. They offered a refund but that is not what I want. I will wait.

**Oatmeal Savage** · 22nd September 07, 10:52 PM

They were very quick with my material order. They provided the tartan for my trews. Which turned out wonderful.

Cheers
Kevin

**Edward Teach** · 23rd September 07, 09:10 PM

Looks to me like they're trying to work on the customer service end of things...

From their (updated) website:

>Due to the growth we have experienced over the last 4 months, we will be bringing on a customer support person to take calls, answer emails, and help you make sure you get what you need.* See our contact page for more information.<

Perhaps they're turning the corner...

**Casper** · 24th September 07, 07:38 PM

Originally Posted by Edward Teach

Looks to me like they're trying to work on the customer service end of things...

From their (updated) website:

Perhaps they're turning the corner...

Yup... Mrs. Mark is now helping out. Sent an email today, got a detailed response a couple of hours later. Things are definitely looking better!

**ChromeScholar** · 23rd September 07, 09:35 PM

I hope so, because I really want to order a kilt from them, but would rather not participate in the sort of horror stories that have been posted around here.

**Kilted-Marine** · 20th October 07, 02:50 AM

Originally Posted by ChromeScholar

I hope so, because I really want to order a kilt from them, but would rather not participate in the sort of horror stories that have been posted around here.

I don't think there have really been HORROR stories have there? Most complaints (well deserved by the way) have been on slow communication and slow shipping... these are problems but not really horror stories - We have not taken anybodies money to vegas, closed our doors, or ripped anybody off. Nor have we ever received any BAD reviews on our products.

Again those folks that have been complaining have a reason to complain, we are not denying that, but if you take an honest look at the folks here that have done business with us..the VAST majority have had at least good service and some have had outstanding service...

Not naming names but one person that had a right to complain and did-ended up buying another kilt from us after posting negative comments about us...

we don't take these comments personal - most are very honest and as I have said before - bad customer service is bad customer service.. we have from time to time been guilty... we are working on it.

One thing I learned in the Marines - if ya screw up, admit you screwed up and don't try to cover it up - it just makes it worse

**Tartan Hiker** · 20th October 07, 06:33 AM

When will you be ready to offer your "16 oz." material for us DIY types?

**Kilted Stuart** · 24th September 07, 08:23 PM

They made a custom 16 0z wool kilt in a day and sent it out.
That's fast, suspiciously fast. Machine sewn or not, thats fast, off the rack fast.

Kilted Stuart

**ChromeScholar** · 24th September 07, 08:30 PM

Does it fit right?

**Coemgen** · 24th September 07, 10:44 PM

Well, I sent an e-mail last night, and got a reply from them at 5:00 AM (Pacific time, but still…). There seems to have been a slight misplacement of my tartan choices and waist size; however, all shall be corrected.

I am glad that Frugal Corner is getting on the ball with regards to customer service. It would indeed be unfortunate if I couldn't buy from them anymore. Great prices, great quality (or so I've heard), and we shall soon find out about the customer service…