Kilt Misrepresented

**MacTavishOfJapan** · 5th July 08, 04:06 PM

I'm sorry to hear about your troubles.

I wonder if these people ever think that they are dealing with not just a piece of clothing but pieces of clothing verging on dreams for a lot of the folks buying them.

I hope you can get the tank you deserve.

**OMulla** · 5th July 08, 05:00 PM

Sorry to hear of the trouble. I hope your credit card company can apply the needed pressure.

**sixofone** · 6th July 08, 09:57 AM

That sounds horrible WeeJock. I had problems with the Scotland Yard too last summer. Mac knows his stuff forwards and backwards, but I called while Mac was on the road doing games, and spoke to Mr. Ben, and it was obvious he had no clue about anything involving the products he's selling. What's worse is that he gave me attitude about his own stupidity. It seems to me if you're selling products that you'd try to learn at least the basic information about what you are selling. That guy doesn't know the difference between box pleats and knife's edge. Luckily I kept calling back until Mac got back and was able to get my order straightened out. Ben may own the place, but he doesn't know squat about his product or how to treat a customer. If Mac is gone now and I have to order through Ben, I won't be ordering anything else there. That place will be gone within six months without Mac.

Good luck with the credit card company WeeJock!

**Kilted in Maine** · 6th July 08, 11:10 AM

Good Luck with the credit card company.

Only once did I need to call Amex with a problem. I got my monthly invoice and saw a hotel had overcharged me by a night. I called the hotel (a national chain of moderate to high quality) and they asked me to "prove" that I had only stayed 2 nights and not 3.

Amex took my word for it, took the charge off and fought with the hotel directly.

**sandiscot** · 6th July 08, 01:25 PM

I have been a customer of The Scotland Yard for over 15 years and have never had any problems. The owner Mr. Ben Fay has always been very polite on the phone and the kilts and products have always been of the finest quality. I have heard that this "Mac" who seems to know so much was a recently terminated employee and that The Scotland Yard is still under ownership of the same family that has had the store from the beginning. It seems to me that people should know the facts instead of listening to just one side of the story.

**O'Neille** · 6th July 08, 03:20 PM

This is a public forum and Mr. Fay can chime in anytime he wants. I'd gladly listen to the other side of the story if it were forthcoming. So far I've only seen the first hand reports of five forum members who have had less than good service. I sure as heck wouldn't accept a machine stitched kilt when I didn't order one.

Originally Posted by sandiscot

I have been a customer of The Scotland Yard for over 15 years and have never had any problems. The owner Mr. Ben Fay has always been very polite on the phone and the kilts and products have always been of the finest quality. I have heard that this "Mac" who seems to know so much was a recently terminated employee and that The Scotland Yard is still under ownership of the same family that has had the store from the beginning. It seems to me that people should know the facts instead of listening to just one side of the story.

**sandiscot** · 6th July 08, 05:57 PM

I am not Mr. Fay. My name is Sandi. If you have a personal vendetta against The Scotland Yard please do not involve me. I was just posting my personal opinion which is what a public forum is for. You are obviously here just to insult people.

**gilmore** · 6th July 08, 07:15 PM

Originally Posted by O'Neille

This is a public forum and Mr. Fay can chime in anytime he wants. ....

He may already have done so...

**weejock** · 6th July 08, 08:01 PM

I want to thank everyone personally for their support. I think that maybe this thread is getting out of hand, how about we end it here and get on to something more fun?
James(weejock)