Sometime ago I ordered a Ferguson Britt sporran from the STM site. After having waited the recommend time, and a little bit more, no sporran had arrived. I contacted Matt and advised him of my concerns. Matt soon replied and advised that he had spent a couple of hours researching the order and that somewhere along the way the order had gone missing. He had contacted Mr Britt and that a replacement sporran would be ready in a week.

True to his word, the sporran was ready in a week and has been deliverd to me, it is magnificent.

What impressed me, was Matt's integrity and honesty in the situation
There were no excuses, no blaming anyone, no false promises. Matt apologised, found a solution, and made the solution work.

Over the last several years I have dealt with a number of overseas suppliers. I have experienced some problems, but I have never experienced the professionalism and honesty that I was given by STM and Matt

Thankyou Matt and the Museum staff for all their efforts and thankyou Lamar Britt for the magnificent sporran.