Just received this reply from one of my emails,


Dear Mr Snodgrass - thanks for bringing this to my attention.
I have fwd your complaint to my colleagues in our Area Directorate
asking one of them responds to you.

Regards

Ewan Colville
VisitScotland
International Marketing Manager
North America, Asia-Pacific
T:+44 (0)131 472 2016
E: ewan.colville@visitscotland.com