Quote Originally Posted by creativeaccents View Post
I had a customer inquire about kilt sizing, so I very carefully explained in detail the need to have someone with a tape measure evenly at the navel while being sure to keep the tape level. He ordered a size 36 Black Watch. A few days later I received his note saying essentially, "oops, I am bigger than I thought" and he needs a 38. Sent the 38 replacement for the swap at my cost. Now, receive a note saying what he really needs is a 42. That's a 6 inch spread from the original. Like any reputable supplier, I want buyers totally happy, but a third kilt with such a size disparity is a tad curious. Any of you ever have such trouble with your measuring? I will make the swap again, but this one seems more than a little curious.
I agree...36 to 42 is a big change. I would consider getting the first two kilts returned and send him the 42 with a note that you will not tolerate this again.

Also, for in the future you may want to help cover yourself by charging a restocking charge for returned items. I do not like the idea of that, but at some point you need to be sure that you are protecting your business and sometimes protecting your business involves policies that 'filter' potential customer abuse.