Kiltmaker's Input Requested, & Who Wants Cthulu Tartan Yardage?

[Danwell]

I emailed on the 21st and only received a reply on the 24th after I emailed again asking if they'd received my first email. Their reply was asking me to be patient and that they'll be back in touch, but I'm still yet to hear anything.

I'm sure the quality of their work is first rate, but their customer service leaves a lot to be desired. It's not difficult nor time consuming to make a DL of everyone that's emailed them and send an update every few days to say they're working through processing or something. No contact for a week and a half knowing that some people are already being told theirs is in the mail is more than frustrating.

[kc8ufv]

I emailed on the 21st and only received a reply on the 24th after I emailed again asking if they'd received my first email. Their reply was asking me to be patient and that they'll be back in touch, but I'm still yet to hear anything.

I'm sure the quality of their work is first rate, but their customer service leaves a lot to be desired. It's not difficult nor time consuming to make a DL of everyone that's emailed them and send an update every few days to say they're working through processing or something. No contact for a week and a half knowing that some people are already being told theirs is in the mail is more than frustrating.

I agree with the frustration. Except for the specific dates, this is my same experience.