Regardless of the "tone" of the question, or who is asking, I always treat it as an honest request for information. Never have I responded in a sarcastic or, shall we say, feisty, manner. My attitude is to believe that whomever is asking deserves a simple answer and I give it to them. There have been a couple of occasions where the asker was, or seemed to be, less than "nice" in the way they spoke -- but after giving them a calm considered answer, they changed their tone quite a bit. One gentleman, what we refer to around here as a "gang-banger" type, even went to the local games and I saw him there with a brand new Utilikilt -- made my day, for sure .

Rob.