I doubt there's a way to get your money back for a product you're not happy with. That's too bad. When I was considering my 2nd Newsome kilt, and having learned about pleating styles, I asked him for a scrap of the tartan. I pleated it in various ways, finally deciding which way I liked best. I then mailed the piece of tartan back to him, with the pins in it, to show how I wanted it. If a kiltmaker won't at least try to accommodate the customer's wishes, it seems to me that the customer should look for a different kiltmaker.