HELP- a call to arms!

[Tattoo Bradley]

Email sent. I hope it all works out. I'm disgusted.

[pdcorlis]

Done.

[pdcorlis]

Well I thought I was done... all three emails just bounced back undelivered. I will try sending to the head office.

[IEScotsman]

I can't believe what I'm reading. A representative of their tourism office encouraged people not to "tour"! I wear a kilt. I'm an American. Perhaps my honeymoon plans should be reconsidered...

I just sent individual e-mails to the three addresses provided by Robertson. So far, none of them have bounced back.

[The Wizard of BC]

Would Hamish,dwg69, and starbukjus please post on this thread their reactions to this incident. It would be helpful to have a few more details.

[Tattoo Bradley]

Well I thought I was done... all three emails just bounced back undelivered. I will try sending to the head office.

Same thing here.

[pdcorlis]

Head office bounced back too - maybe we need a new email addy for the states - or maybe they know I'm typing this while wearing a kilt?

[mbhandy]

I just sent this off:


Mr. John Beattie
Head of Information and Sales
VisitScotland
Ocean Point One
94 Ocean Drive
Leith
Edinburgh
EH6 6JH


It has been brought to my attention at the end of January, Mr. Kerr Matthews, who works at the VisitScotland, Dumfries & Galloway Network Office, made negative and derogatory comments about American tourists and people who wear kilts, to a group of tourists in the VisitScotland office. He did this while in his capacity of a representative of VisitScotland. A letter of complaint was sent to the VisitScotland, Dumfries & Galloway Network Office asking for an apology and it has been ignored. This is unacceptable.

As a kilt wearer and someone inclined to visit Scotland on holiday. I am some what shocked and appalled that a representative of VisitScotland, Dumfries & Galloway Network Office would have the audacity to make personal insulting comments about Americans or people who wear kilts.

Both Mr. Matthews’ statements and the fact that VisitScotland ignored the letter of complaint do not leave me with a positive impression of VisitScotland. I have made many trips to the UK and Scotland and have meet many nice people in your countries and would hope the continue to do so.

I live in a Tourist town (Park City,Ut. 2002 Olympics )and understand that some times the tourist get a little difficult but to be rude to their face and at the same time make a derogatory remark about an owner of one of Dumfries business is a bit much. As a Kilt wearer and Small business owner I wear my kilt as respect to my Grandfather (Robert Wallace IV) and an advertising gimmick so people and clients remember me. I might add it seems Mr. Kerr Matthews remembered Mr. Robertson Wellen.

If there is anything you can do to influence the VisitScotland, Dumfries & Galloway Network Office to do the right thing and apologize, please do.

Business Owner and Tourist,
Mr. Bill Edwards
PO Box 1135
Park City, Ut. USA 84060


cc. sent to malcolm.roughead@visitscotland.com,d...itscotland.com

MrBill Edwards <mbhandy@allwest.

[mbhandy]

Just sent this to Marie:


I am out of the office until 15 February 2007, and will respond as soon as possible on my return, if your enquiry is urgent please contact Marie Tolland (marie.tolland@visitscotland.com) who will assist in redirecting your query.

John

Ms Tolland,

It is now 14 Mar 07
I am hoping John meant 15 Mar 07??

Sent him a message Subject: Rude to Tourist

Sincerely
Bill Edwards


Let's see what kind of responce I get.

[breacan]

Just received this reply from one of my emails,


Dear Mr Snodgrass - thanks for bringing this to my attention.
I have fwd your complaint to my colleagues in our Area Directorate
asking one of them responds to you.

Regards

Ewan Colville
VisitScotland
International Marketing Manager
North America, Asia-Pacific
T:+44 (0)131 472 2016
E: ewan.colville@visitscotland.com