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  1. #11
    Join Date
    16th November 05
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    Jerry is the best. Other dealers could learn a lot from him when it comes to cutomer satisfaction. I have ordered my ninth Stillwater kilt . It will be here before the week is over.

  2. #12
    Join Date
    10th December 06
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    That is some very impressive customer service, Well done Jerry.

  3. #13
    BEEDEE's Avatar
    BEEDEE is offline
    Retired Forum Moderator Chairman
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    8th January 07
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    That really tops the customer service ideal - great work Jerry. And congratulations on your forthcoming nuptials and

    Brian

    In a democracy it's your vote that counts; in feudalism, it's your Count that votes.

  4. #14
    Join Date
    11th November 06
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    That is really good customer service. You have to respect someone that cares that much about his product and his customers to go that extra mile.
    Sapienter si sincereClan Davidson (USA)
    Bydand Do well and let them say...GORDON!My Blog
    "I'll have a scotch on the rocks. Any scotch will do as long as it's not a blend of course. Single malt Glenlivet, Glenfiddich perhaps maybe a Glen... any Glen." -Swingers

  5. #15
    Join Date
    7th July 06
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    Roswell, Georgia USA
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    Outstanding work, Jerry! Now stand back and watch the orders roll in.
    Convener, Georgia Chapter, House of Gordon (Boss H.O.G.)

    Where 4 Scotsmen gather there'll usually be a fifth.
    7/5 of the world's population have a difficult time with fractions.

  6. #16
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    Payday is tomorrow. I think I need to show Jerry just how awesome I think he and his products are with another order.

    I outfitted my entire wedding party with SWK's, and could not have been happier. I think I need to order at least one of their new kids kilts for my nephew, and maybe one of his black shadow tartans for myself.

  7. #17
    Join Date
    23rd May 07
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    Central Delaware U.S.
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    Quote Originally Posted by Yaish View Post
    Payday is tomorrow. I think I need to show Jerry just how awesome I think he and his products are with another order.

    Me too. Then we will have a massive gripe session during the 3-4 day Jones. (impending holidays always constipate the U.S.N.A.I.L. a bit)

    Seriously, I started life with a UK and just got my first SWK standard. Wearing it @ work today. I am ordering 3 more tomorrow. The service was great. Picked the Hunting Mcleod tartan, and was bummed that no flashes were offered.

    When the kilt arrived, flashes and a kilt hangar had been included, no charge.

    So if we all pool our order into one massive order maybe we will open the crate and find Frances McDormand? Worth a try boys!

  8. #18
    Join Date
    15th March 07
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    Gilbert, Arizona
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    Quote Originally Posted by ccga3359 View Post
    I'm surprised that none of you scotch drinkers read between the lines but sic viresco admited to watering down 18yo scotch. Is this not a crime to you rummys? Personally, I think that the best thing to do is pour the lot down the drain and sip a wine spritzer...
    Now I am a man that loves his scotch straight up, but there are most definitely some brands of scotch out there that taste better when you add a splash of "good water". It opens it up a bit. I'm not sure that I would do that to an 18yr old, but it's possible.

    anyways back to the real topic, that is most defiintely some great customer service, thanks for supporting our kilted brothers/sisters!

  9. #19
    Join Date
    6th December 06
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    Michigan
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    Jerry ROCKS! Don't ya just love SWK?!!

  10. #20
    Join Date
    15th March 07
    Location
    Puyallup WA
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    Wow!!

    I remember when I first joined you asked me about my CCC kilt and the length of time it took. Wow that is taking awhile. Hopefully the wait will be worth it.
    Last edited by tigatfo; 28th June 07 at 05:04 PM. Reason: I got my shops confused.

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