Service Experience with Sears

[Alan H]

All I know is that I am stuck with this washing machine, so it'd be good to make it work...BUT

I am never walking into a Sears store, again, as long as I live. Ever. For ANYTHING.

They sent us a $75 credit card for purchases at Sears. I'm not touching that bluidy thing. I gave it to Joan.

[Tony Miles]

I hate Sears - really hate them - I bought a $1000 washer from them that died within the first couple of weeks and they said it would be a month before someone could come fix it - I didn't let that slide and got on the phone to management and told them to get their A$$ out the next day or I was going to dump that washer on their desk - dude shows up the next day and "fixes" the machine

it breaks 2 weeks later - same story - same scream session - dude comes and fixes in 2 days instead of a month - 1 week later it broke again

This time I told them to get the thing out of my house

try calling the store where you bought it and deal with management

[Jerry]

All I know is that I am stuck with this washing machine, so it'd be good to make it work...BUT

I am never walking into a Sears store, again, as long as I live. Ever. For ANYTHING.

They sent us a $75 credit card for purchases at Sears. I'm not touching that bluidy thing. I gave it to Joan.

Use the card to buy Craftsman tools. They do stand behind that warranty. Unless things have changed, the procedure is to give you a replacement tool,(other than a ratchet) no questions asked.