Wow. I guess I should just thank my lucky stars. Probably all of the appliances in my house are from Sears. On a number of them we have the extended warranty and it has worked for us when we needed it (for the refrigerator especially...I believe we only needed the regular warranty for the washer and the stove).

Obviously, it is not working for you. You're going through hell having to manage a company into doing what it promised. Repeat customers are what make a company successful. If they can't deliver, they drive customers to their competitors.

Good luck.