I think we Americans (and I'll lump the Canadians in with us) are in a big rush. Not that you don't deserve better customer service, an educated response from customer service, and at least an email in six weeks, but I have noticed on my travels that no one is in a hurry but us. I once ordered a meal in Scotland and it took 75 minutes to retrieve, it was a simple meal and I remember it was the special. Luckily they had a fine selection of single-malts to keep me occupied. I just don't now if anyone is in as big of rush as us in general. In 1990 I ordered toast in Jamaica, I am still waiting for it.