Special SNOW sale!!!

[Riverkilt]

Not sure where the "pet peeve" comes in. Don't recall ever being concerned about shipping from STM before.

Would think anyone who was ordering six garter ties and had the shipping pegged at so much for so little would wonder. For me, it got worse today ordering the heavy sweat shirts and getting the shipping of them for so much less.

Do think its a fair question and thank you for answering it in such detail. And you're right Bradley, I should a/could a emailed but the shipping didn't pop up until the end of the ordering process and it never occured to me up front it'd be so much for such a small package.

Customers do have a right to ask questions about the fees they are paying. Don't think there's anything "wrong" with me for asking.

I am pleased your SNOW sale is going well. My intent in ordering the ties was to support the effort. I've purchased a couple thousand dollars worth of Lewis Kilt hose and traditional garter ties from the STM - even got my L&M Dress sporran through there. Pleased to have them as a trusted resource. Hope some day to visit if I'm ever in that neck of the woods before I die.

I look forward to receiving the traditional garter ties and having a wider range of color available. I wear them by choice both for comfort and looks. Every time I have to decide what flashes to wear I look at my elastic flashes and then my traditional garter ties and choose the garter ties every time.

[M. A. C. Newsome]

Ron,

I'm glad you've been happy with all of your purchases thus far from the museum. As I mentioned before, you are a valued customer and we do appreciate your long history of supporting our efforts. Which is why it seemed strange to me that you would suddenly take issue with our shipping charges. As I said, they have not changed at all over the past couple of years.

We don't want anyone to be surprised by an unexpected shipping charge, which is why we have a link to our shipping and return policy page at the top of every page in our gift shop catalog.

Oh, and I only used the phrase "pet peeve" because you had mentioned the amount of shipping you were charged three times already in this thread, so I assumed it was an important issue for you.

I can't really comment about the amount you were charged for shipping for the sweatshirts you ordered from another company, except to say it sounds like you got a pretty good deal and I'd be happy about it.

[Drac]

Incoming!!!

Ordered a set of lovat green hose (need something besides the white), red garters (going for the traditional look), a set of kilt extenders (rough holiday season), and of course a raffle ticket. I'm feeling lucky so get a Sea Bee ready to go!

Jim

[Wompet]

My order will have to wait until tomorrow, when I'm back home and can check where the holes are in my wardrobe.
But the mention of snow and the Museum together made me think - I hope a few people take advantage of the rebate to order Storm Capes and tweed kilt suits. I was wearing mine Thursday night, and was comfortable while I walked about ¾ mile in -10〬F (-23 C) wind chills.

[Mael Coluim]

My order will have to wait until tomorrow, when I'm back home and can check where the holes are in my wardrobe.
But the mention of snow and the Museum together made me think - I hope a few people take advantage of the rebate to order Storm Capes and tweed kilt suits. I was wearing mine Thursday night, and was comfortable while I walked about ¾ mile in -10〬F (-23 C) wind chills.

Thanks for this comment on keeping warm in cold weather. I was wondering about that.

[M. A. C. Newsome]

Hi, guys!

From a few emails I have received there seems to be some confusion over just where I'm asking you to input the word "SNOW" to receive the rebate.

Some folks are attempting to enter this in as a promotional code or coupon. That is not what this is. (I'm not that tech savy - yet!).

I'm asking you to enter this in as "special instructions." When we receive the order on our end, part of the order details shows whatever you input in as special instructions to us. If I see the word "SNOW" on an order, I'll know to give it the rebate on Monday.

Just so we are clear, here is a screen shot of what the typical order check-out page will look like, before you select your payment method to check out. I've circled in red where you need to click to add the word "SNOW".


Once again, this rebate will be in the form of a partial refund to your order that I will issue myself on Monday. Only orders received on-line by 5pm Eastern Time on Monday (when we close) will get the rebate. And this is for on -line orders only, not applicable to phone orders or in-store purchases.

Lastly, if anyone has any issues with this and can't figure out where to input the word "SNOW" or you just clicked through too fast and missed it, don't worry. Just email the museum at tartans@scottishtartans.org and identify the order and say you'd like the SNOW rebate before 5pm on Monday.

Thanks!

[Fit2BKilted]

Hi, guys!

From a few emails I have received there seems to be some confusion over just where I'm asking you to input the word "SNOW" to receive the rebate.

Some folks are attempting to enter this in as a promotional code or coupon. That is not what this is. (I'm not that tech savy - yet!).

I'm asking you to enter this in as "special instructions." When we receive the order on our end, part of the order details shows whatever you input in as special instructions to us. If I see the word "SNOW" on an order, I'll know to give it the rebate on Monday.

Just so we are clear, here is a screen shot of what the typical order check-out page will look like, before you select your payment method to check out. I've circled in red where you need to click to add the word "SNOW".


Once again, this rebate will be in the form of a partial refund to your order that I will issue myself on Monday. Only orders received on-line by 5pm Eastern Time on Monday (when we close) will get the rebate. And this is for on -line orders only, not applicable to phone orders or in-store purchases.

Lastly, if anyone has any issues with this and can't figure out where to input the word "SNOW" or you just clicked through too fast and missed it, don't worry. Just email the museum at tartans@scottishtartans.org and identify the order and say you'd like the SNOW rebate before 5pm on Monday.

Thanks!

I am quite familiar with the PayPal interface, but, your system did not present me with the option I knew to look for (which you indicated above)... I was also not given any payment options (Credit Card, PayPal Balance, or eCheck), and my payment was automatically processed from my PayPal balance when I clicked "Pay Now" to purchase my Kilt-Raffle Tickets---it's very strange. I really wanted to get some Traditional Garter Ties, too; but, I couldn't justify paying $44 for a pair (even after the SNOW rebate $24+$5+$25[shipping]-$10=$44.00) I guess I'll just have to wait until I finally scrape up the quid for a Box-pleated Newsome, and get the Ties thrown in the same box ;-)

[M. A. C. Newsome]

I am quite familiar with the PayPal interface, but, your system did not present me with the option I knew to look for (which you indicated above)... I was also not given any payment options (Credit Card, PayPal Balance, or eCheck), and my payment was automatically processed from my PayPal balance when I clicked "Pay Now" to purchase my Kilt-Raffle Tickets---it's very strange. I really wanted to get some Traditional Garter Ties, too; but, I couldn't justify paying $44 for a pair (even after the SNOW rebate $24+$5+$25[shipping]-$10=$44.00) I guess I'll just have to wait until I finally scrape up the quid for a Box-pleated Newsome, and get the Ties thrown in the same box ;-)

If all you were getting was the raffle ticket then you might have seen a different screen, because that's set up as a donation, not an item to purchase. That may be it.

[Fit2BKilted]

If all you were getting was the raffle ticket then you might have seen a different screen, because that's set up as a donation, not an item to purchase. That may be it.

Actually, I had almost $100 of merchandise in my shopping-cart while I was ruminating the pros and cons, and checking where the shipping-fee thresholds were, even considering having the stuff sent to my great-aunt's Florida condo to save on costs, and I didn't see the Merchant Instructions (micro-print link) on any of the pages, and that's another reason why I was so surprised, because I was careful to avoid confirming payment, and then after removing everything except the Tickets, I go no options whatsoever, just a Thanks for Paying screen... I had to login to PayPal to find out where the money was drawn from! PayPal has screwed me in many sundry ways before over the years; but, I've never had an experience like that, i.e., no option to back-out of a purchase before completing the transaction, before---quite surreal.

[Nighthawk]

I now have a nice new pair of tartan red Lewis Rich hose on the way to me. Thanks, Matt! My piggies are cold...