Here's to the Scottish Weaver!

**pdcorlis** · 2nd July 06, 11:05 AM

I ordered a House of Edgar tartan sample from Peter early in June but hadn't received it by the end of the month - which was odd. I've ordered samples from him before with about a two week turn around time. I called him last Friday and it turns out they are moving their offices and it got lost in the shuffle. Hey a tartan swatch is an easy thing to mis-place when you're moving lock stock and barrel. The good news is he dropped everything to send it out next day air - at no cost with an aplogy.

I just wanted to give him a public thank you for such great customer service!

**John M.** · 2nd July 06, 11:07 AM

Got to love service like that.

**Kiltman** · 2nd July 06, 01:20 PM

My search for the "Monarch of the Glen" tartan ended with the House of Edgar. What a wonderful set of tartans they produce. It still is hard to order by the cm, but otherwise they're great.

**GMan** · 2nd July 06, 01:52 PM

I am very impressed and happy with everything from House of Edgar I have received, a great company to work with.

**Panache** · 2nd July 06, 04:50 PM

The true test of the customer service a business provides isn't when everything goes right, it's how good is their service when things go wrong. Good on them for stepping up when they needed to, good on you for recognizing it.

Cheers

**Colin** · 4th July 06, 08:47 AM

Originally Posted by Kiltman

My search for the "Monarch of the Glen" tartan ended with the House of Edgar. What a wonderful set of tartans they produce. It still is hard to order by the cm, but otherwise they're great.

It might be a dead end, but contact the good folks at www.tartantown.com and see if they will give you the name of their source, or if they have any of their old rental kilts for sale.

Sorry for the quick hijack, back to the regular post

**ckelly327** · 5th July 06, 12:38 AM

Originally Posted by Panache

The true test of the customer service a business provides isn't when everything goes right, it's how good is their service when things go wrong. Good on them for stepping up when they needed to, good on you for recognizing it.

Cheers

The best test of customer service is when things are reported to this site. If it's great - then great, if it's wrong and fixed - then great, if you feel cheated in some way - then a loss of some business. Word of mouth is the most powerful advertising of all.