Kudo's to Heritage of Scotland

**piperdown** · 14th October 09, 03:27 PM

I have heard all the horror stories regarding this company but want to give them credit where it is due. I ordered from them on the 11th and was instantly sent a tracking # with fedex.Today, much to my pleasure, I received an e-mail from fedex telling me to expect my package by the 16th.

I would be happy with this kind of turnaround even if it came from within my province but to expect this from across the pond is mindblowing!!!

Two days and counting....

**McMurdo** · 14th October 09, 03:30 PM

That is great to hear, I look forward to photos when you get it.

**Paul** · 14th October 09, 03:34 PM

I too have had nothing but good experiences with Heritage of Scotland!

**ForresterModern** · 14th October 09, 05:48 PM

I have also generally had good dealings with HoS. I hope you didn't order anything expensive, because if you did and it is coming by Fedex you should right about now be getting an email or phone call about customs duties, if they are due. Fedex are sticklers about duties, probably over strict in some cases, and they also add on their own "customs handling fees" on top of the duties. Doing this gets them through customs faster so their deliveries are more likely to be on time, but that delivery may be followed by a Fedex bill for the customs duties a few days later. Good luck with whatever you ordered, and yes pictures are in order.

**saharris** · 14th October 09, 05:56 PM

My one-and-only kilt (or should I say, my first kilt) is from HoS. The only reason I was able to get one was the sale that they were having. Price was great! and the delivery time was much faster than I had anticipated. The only "bad" thing that I can say is that my waist measurement was between a 39 and 40. I ordered the 40, expecting that to be the size at the middle notch. However, it is a 40 at the tightest notch. But I will either take it to a local kiltmaker to be taken in, or will have to take one for the team and just eat a bit more

.

**MacDonnell1973** · 14th October 09, 06:22 PM

Excellent to know, thank you. I am always shopping for where to buy my trad kilt when I can afford it. Pictures when you get it.

Bill

**Heather MacCain** · 15th October 09, 05:16 AM

Great to hear that! Hope to see your photos here very soon!

GG · 15th October 09, 06:24 AM

Like I have said several times:
You cannot, to my opinion, find a better customer service than that of Heritage of Scotland (Gold Brothers), and you really get value for your money. I have bought several of their "John Morrison" kilts and I have worn them a lot without them looking worn at all. They are simply great for casual wear. And they keep their pleats even after hours of car driving.

I also have given them my kudo's here:

www.mansfeldt.net/p0012.htm
www.gregm.dk/kilt2.htm
www.dress2kilt.eu/p0106.htm
www.dress2kilt.eu/s0109.htm

Greg

One of my real favourites: John Morrison kilt by Heritage of Scotland. Douglas tartan, 5 yard, 13 oz wool. Lake Lugano, Switzerland with look into Italy, August 2009.

**ForresterModern** · 15th October 09, 06:28 AM

Originally Posted by saharris

My one-and-only kilt (or should I say, my first kilt) is from HoS. The only reason I was able to get one was the sale that they were having. Price was great! and the delivery time was much faster than I had anticipated. The only "bad" thing that I can say is that my waist measurement was between a 39 and 40. I ordered the 40, expecting that to be the size at the middle notch. However, it is a 40 at the tightest notch. But I will either take it to a local kiltmaker to be taken in, or will have to take one for the team and just eat a bit more

.

I had a similar problem with my first two kilts from HoS (only my second and third kilts overall) being an inch or two big, but probably a measurement error on my part, easily repaired by my local kiltmaker (Kathy Lare) and fitting well now. My third HoS kilt order used different measurements and fit like a glove when it came out of the box. No problems with several other lesser orders since. Satisfied with the quality and service overall despite the little blips here and there.

I did , however, unexpectedly get dinged about $60 in duties from Fedex for the first double kilt order nearly two years ago. But as above, that is a Fedex thing.

**piperdown** · 15th October 09, 08:01 AM

Originally Posted by ForresterModern

I have also generally had good dealings with HoS. I hope you didn't order anything expensive, because if you did and it is coming by Fedex you should right about now be getting an email or phone call about customs duties, if they are due. Fedex are sticklers about duties, probably over strict in some cases, and they also add on their own "customs handling fees" on top of the duties. Doing this gets them through customs faster so their deliveries are more likely to be on time, but that delivery may be followed by a Fedex bill for the customs duties a few days later. Good luck with whatever you ordered, and yes pictures are in order.

It wasnt a kilt but only a pair of broughes. Interesting though, they dont tell you about the custom duties. I'll brace myself...
I did order a kilt on the weekend though from B&S. Their sale was to good to pass up. End of Nov delivery on a beautiful Maple Leaf Tartan. Pictures will follow.
Rob