Calling all Kilted. Help my wife with a school project!

[TheFly]

My wife recently quit her job to go back to school full time. One of her assignments is to survey 20 of her company's customers. Well, she's not working any more, you dumb professors! So I thought we could survey the customers of the kilt industry. I need 20 people to PLEASE fill out this customer service survey and email it to me at theknife@gmail.com. There are some questions on here like "our physical location" Just ignore those or fudge them if you want. We're not trying to be scientific here.

I suppose they're supposed to be from the same company. If you could note in your email which companies you've dealth with, we can try to see if we get 20 from the same company. Again, consistency isn't really of the most importance.

I'll post her findings here (but not name names of course) and we can all see what a bang-up job the kilting industry is doing.

[TheFly]

The Customer Quality Service Survey
DIRECTIONS: This survey asks you about how well a business serves customers. Show your opinion by entering a number 1-5 next to each statement. If you think the company does much worse than expected select 1. If the company does much better than expected select 5. If your feelings are not strong, enter one of the numbers in the middle.

1 Much worse than expected
2 Somewhat worse than expected
3 About what I expected
4 Better than expected
5 Much better Than expected


1. The quality of our equipment.
2. The appearance of our physical facilities.
3. The appearance of our employees
4. The appearance of our materials (pamphlets, statements, etc.)
5. Delivering on promises to do something by a certain time.
6. The sincerity of our interest in solving your problems.
7. Performing service right the first time.
8. Providing services at the time we promise to do so.
9. The accuracy of our records.
10. Telling you exactly when services will be performed.
11. Receiving prompt service from our employees.
12. The willingness of our employees to help you.
13. Never being too busy to respond to your requests.
14. Employee actions that instill confidence in you.
15. The safety you feel in transactions with our employees.
16. The courteousness of our employees.
17. The ability of our employees to answer your questions.
18. The individual attention you received from us.
19. The convenience of our operating from our employees.
20. Having your best interests at heart.
21. The ability of our employees to understand your specific needs.

Overall Quality
23. How would you rate the overall service you received?
24. Considering the time, effort and money you spent with us, how would you rate the overall value provided?a