Have a question. Why are we not sharing the name of the vendor here?

Shipping department errors can happen, still not a good thing. The unresponsiveness of the vendor in this situation seems, combined with the initial shipping error, to warrant a warning to the rabble.

Unresponsiveness to errors that involve added expense and inconvenience to customers bespeaks an attitude of customer no-service I'd prefer to avoid. Not knowing the vendor in question makes avoidance more difficult.

Thanks,

Ron