Really a sad shame. Peter must be most frustrated. I doubt you know the name of the kiltmaker since you ordered through a middleman who passed it on to a kiltmaker who low bid the subcontract. I doubt that the middleman has an inspection process to check the workmanship of their subcontractors before reshipping to the customer. Even Utilikilts went through a period like this when they subcontracted out their work.

The solution is to deal directly with your kiltmaker. Saves middlman fees, eliminates communication errors, and the kiltmaker puts their name on the product and assumes responsibility for the finished product.

I have eleven hand sewn kilts with one more I'm jonesing for and have never ever had the slightest problem with workmanship. Its so very sad to see the gymnastics involved in fixing something that was sewn up wrong. I'm guessing I pay the same, or less, for my hand sewn kilts by going direct as others do going through middlemen.

I think middlemen are fine for assembling accessories and hard to find resources. For a hand sewn kilt I choose to deal direct.

Just sayin'