For sure Padre - with a small operation. The vendor in question here is capable of shipping a full turnout - jacket, kilt, sealskin sporran. That's a well financed large operation that certainly should have responsive staff available.

If somehow its just a one man middleman assembling the turnout like a personal shopper with a webfront, "We order it in after you order it from us" then I would like to know that too.

And, as many rabble know, the "We've been on vacation/sick/at the games" excuse is far too overused in this market.

Really do perceive the vendor as a large one who should provide responsive staff.

You can have any two of price, quality, or service.

Ron