Hmmm, what to do...

[Riverkilt]

Have a question. Why are we not sharing the name of the vendor here?

Shipping department errors can happen, still not a good thing. The unresponsiveness of the vendor in this situation seems, combined with the initial shipping error, to warrant a warning to the rabble.

Unresponsiveness to errors that involve added expense and inconvenience to customers bespeaks an attitude of customer no-service I'd prefer to avoid. Not knowing the vendor in question makes avoidance more difficult.

Thanks,

Ron

[pastorsteve]

I think that one thing to remember about internet e-stores is that many are part-time things. If an owner goes out of town for a day or two or a week, there may no one to check. I don't have an internet store but I do have a mountain home and if I'm there for a few days writing or studying, I don't have interent connection.

Customers have to remember that cell phones and emails are not a way of life but a simple convenience that we shouldn't expect immediate responses from. ith:

[McFarkus]

Well done!

[Riverkilt]

For sure Padre - with a small operation. The vendor in question here is capable of shipping a full turnout - jacket, kilt, sealskin sporran. That's a well financed large operation that certainly should have responsive staff available.

If somehow its just a one man middleman assembling the turnout like a personal shopper with a webfront, "We order it in after you order it from us" then I would like to know that too.

And, as many rabble know, the "We've been on vacation/sick/at the games" excuse is far too overused in this market.

Really do perceive the vendor as a large one who should provide responsive staff.

You can have any two of price, quality, or service.

Ron

[george7]

The whole shipping industry must be wacky today! I ordered an Argyll and got a plain jacket with no epaulets or gauntlet cuffs. Happened this morning so I'm waiting on a response from the vendor... I complained about not having the epaulets or cuffs... I hope they do better than sending me a sewing kit and the likewise. -gulp-

[bricelythgoe]

Me too. Honesty is the best policy.

[Downix]

The whole shipping industry must be wacky today! I ordered an Argyll and got a plain jacket with no epaulets or gauntlet cuffs. Happened this morning so I'm waiting on a response from the vendor... I complained about not having the epaulets or cuffs... I hope they do better than sending me a sewing kit and the likewise. -gulp-

and here I sit waiting for my plain jacket to arrive....

[The Barry]

The unresponsiveness of the vendor in this situation seems, combined with the initial shipping error, to warrant a warning to the rabble.

***. I'd like to hear who this is. Especially if they don't jump all over this problem, which they seem to not be doing.

[K. MacRuadh]

Well, the vendor the kilt package was ordered from seems to be Tartan Web Scotland, but on the shipping paperwork, R. G. Hardie & Co was the company name. A third party supplier I guess?

[fudgeman]

Well done! Disappointing to hear the vendor has not responded though!