TARTANWEB Disappointment

[cessna152towser]

Well Tartanweb's Peter Reid seems to have done his best to try to resolve the issues with the individual kilt maker. From the pictures it looks like you have an acceptable, but not top quality kilt. If I was in your position I would probably start from a stance of asking for a refund but would be prepared to keep the kilt if they agreed to grant a reasonable discount.

[Jordan]

Well Tartanweb's Peter Reid seems to have done his best to try to resolve the issues with the individual kilt maker. From the pictures it looks like you have an acceptable, but not top quality kilt. If I was in your position I would probably start from a stance of asking for a refund but would be prepared to keep the kilt if they agreed to grant a reasonable discount.

I think Alex has hit the nail on the head here, thats probaly the best thing to do.

[ForresterModern]

Sorry to hear about your troubles. Other than some less than perfect communications, and one kilt lost in shipment that had to be remade, I have had good luck from Tartan web. And Peter Reid was a great improvement in customer service and communication---sorry to hear he is leaving but would like to know where he lands.

I agree that the kilt hang is quite skewed in its initial build, and moderately but not completely better in its second build, and would agree that they should either refund your money, including your costs of return shipping twice, or at least offer you a significant discount off the original price. Looks like there is a flipping pleat at the left edge as well, probably a build mistake causing this plus the skew.

I had a similar skew problem that we believe was the result of poorly made fabric from a North American tartan weaver who shall remain nameless, that kiltmaker Barb T, with some telephone help from Steve, worked hard with some special heavy duty steaming and tugging to fix for me. Still ever so slightly skewed but not really noticeable without looking closely. If you end up keeping the kilt you might contact Barb T and/or Steve about options for possibly improving it further or even other possible solutions.

I never like to hear about good folks having trouble with a vendor or the quality of a product that they were, I am sure, very invested in emotionally in expectations of its arrival. I much prefer the happy happy joy joy stories, but we must be prepared to take the good with the bad, and hope the best comes out of the bad situations. Best of luck.

jeff

[Tartan Hiker]

Does the skew lessen if you unbuckle that bottom strap? It looks like the skew is right at that level. If that helps, get rid of that strap altogether. The steeking is also right along that level, so if undoing the strap doesn't help then the steeking is at fault. As said earlier, redoing the steeking is not all that hard...you just have to get the lining out of the way. It is very easy to put the steeking in too tightly and get a bunched fell like you seem to have. Of course, this is a novice mistake and you should expect better from a professional kiltmaker.

[denmcdough]

Llwyd, yes, it IS lame! I have very acceptable, cheap acrylic, and PV kilts that hang better than this! I'd like to have a new one, but not from Tartanweb.

Alex, you're correct..it is acceptable, but not of quality. I'd love a refund or, at least, a huge discount! If not, then this will be a 'beater' kilt. I'd go for a new one, either, from Peter's new adventure, Reid Kilts, or with Bonnie Heather-Greene.

In fact, I contacted Bonnie and sent pics. She might (??) be able to correct it. But why should I pay for something that should have been done right in the first place. It's ludicrous to spend more $$ to have it fixed!

Again, I can't emphasize enough how wonderful Peter Reid was....extremely apologetic and fantastic with communications! He bent over backwards to see to it that the issue was corrected. I put the blame on the tailors that Tartanweb uses. Maybe they need to get new ones!

Peter, good luck on your new endeavor with Reid Kilts!!!! I can understand why you're leaving Tartanweb!

[Hothir Ethelnor]

It looks as though the steeking was improperly done or not done at all.

I don't know how tartan web kilts are made but if you're handy with a needle redoing the steeking isn't the end of the world.