the scottish store

**Dana Oswald Carmichael** · 23rd August 07, 08:18 AM

I too am suffering the disappearance of the Scottish store, or whatever it's now being called, having ordered a kilt in April. I have emailed repeatedly and even attempted to call (but I receive only a busy signal). The website does not appear to be functioning. I'm quite afraid that I've been robbed of 270 GBP! If anyone has any information about how I ought to proceed, I would be most grateful...oops--just found the post with the legal information. I'm grateful for it, and will pursue. Boy, what a mess.

**NMLEITHER** · 28th August 07, 09:03 AM

I ordered a kilt on June 5 from The Scottish Store (Colin of Edinburgh). The website was functional after arriving back in the states in late June. Now, like the others, my order is overdue, the website is down and no answer to telephone calls. Thanks for the messages and help.
Greetings from a newcomer in New Mexico and thanks for the great site!

**gage092879** · 8th March 07, 07:22 PM

the one i am talking about is www.scottishstore.com. it is the same one as you hamish. i tried to call that number, but it's a no go. i called and placed the order to them by phone. i had to, i am in afghanistan. but now when i e mail, they never get answer back and the phone number doesn't seem to work. i thank you for the help. and i like you, will never buy from them again and will tell everyone to stay away. we will see what happens. i will keep everyone posted. just a bit hard to call and e mail to them all the time from over here. thanks again.

cheers,

**gage092879** · 11th March 07, 07:53 PM

got a email back from them finally after i threated to take it to the next step. i was told that they still have not sent out my order. the agreed apon time was 10 weeks. it is well over that and they still have not shipped. i have told them that i will never do buisness with them again and will recommend that nobody does if i am asked. so, again still waiting on my order.

cheers

**scottishstore** · 12th March 07, 06:33 AM

Good day Gentlemen,
I am the owner of The Scottish Store in Edinburgh. I am writing this in reply to the posting on this forum. The case involved here was quoted at a 10-12 weeks delivery time and as the order was placed on Jan 10th...I make that onle 9 weeks have passed. It is still on schedule to leave here on time. With regards to the name changing, we feel that the old name "The Scottish Store" was too close to the afore mentioned Gold family chain of tourist shops. We look at ourselves and aiming at a higher class of kiltwearer and therefore instigated the name change to upmarket ourselves. .... although it is still linked to the original website. I do hope that this clears up any misunderstanding and please feel free to visit us in Edinburgh on any future visits. Regards Colin

**gage092879** · 12th March 07, 07:27 AM

it's funny how you reply to here in no time, but it has taken many email before you get back to me. either way i told you what i think of your customer service. i am waiting on my order. and i will still not recommend anyone to your company if asked.

cheers,

**gage092879** · 26th March 07, 06:19 AM

still no kilts or word from them. some customer service.

**thescot** · 26th March 07, 10:01 AM

Well, I'll have to say that the guy sounds like he wants to do well. I think you'll get the kits, but Lord knows when. You can look back through the threads to see where in took me about a year to get a jacket delivered a few years back. It's a very nice jacket, but the time it took was pretty lengthy, especailly when you consider that I, too, couldn't get a response once I had paid.

I can live with a "gee, we're sorry, but it's going to take a long time," but no response is never OK.

**buchanan1** · 22nd August 07, 11:33 AM

Thank you for the information from Price Waterhouse, this is really useful. Do you have an email address for this person? I am oversees in the USA. I still can't believe that that store has cut off all contact and left so many customers in the lurch. The store knew that the package we were purchasing was for our wedding - do they have no conscience?

**Thtrexec** · 22nd August 07, 01:23 PM

Buchanan1, here is the email address of the PWC contact: catriona.lynch@uk.pwc.com.

You may want to look at hiring a kilt for your wedding and then when you have more time (and are still interested) ordering one for yourself.

I had wanted the experience of my first time in Scotland, researching a bit of family history, and ordering a full kilt pkg handmade from Scotland (which for some reason on average is less expensive than anywhere in Canada - I don't understand).

I ordered in April when I was on holidays, it seems the retailer would or should have known they were experiencing financial difficulties and notified me of that possibility rather than just taking my payment. At the very least they could have contacted the outstanding customers and informed them of the situation and offered the contact information for the PWC folks handling the accounts - that would have been honourable.

Good luck with the wedding, maybe there are folks here that could point in the direction of a retailer in the US.